Privacy policy

This Privacy Policy explains how CloverHope Mental Health Services (“CloverHope,” “we,” “us”) handles information collected through this website and how we protect the health information of the people we care for.

As a mental health care provider, we are also required by federal law (HIPAA) to give patients a Notice of Privacy Practices that describes how their health information may be used and shared. You may request a copy of our Notice of Privacy Practices from our office at any time.

Information you give us

When you send an appointment request through this website, call, email, or fax us, you may share information such as:

• Your name, phone number and email address
• Whether you are a new or existing patient
• Your preferred time to be called, preferred appointment times and preferred provider
• How you plan to pay (insurance or self-pay) and the type of service you are interested in
• Any message you choose to include

Information collected automatically

Like most websites, our website and its hosting provider may automatically collect basic technical information, such as your browser type, device type, IP address, the pages you visit and the date and time of your visit. Cookies or similar technologies may be used so the website works properly and to understand how it is used.

We use the information you share with us to:

• Respond to your request and contact you to schedule an appointment
• Check insurance coverage and answer your questions
• Send appointment reminders by text or email, if you have provided that information
• Operate, maintain and improve our website
• Meet our legal and professional obligations

We do not sell your personal information.

Once you become a patient, your health information is protected by the Health Insurance Portability and Accountability Act (HIPAA) and Washington State law. We are required by law to:

• Keep your protected health information private and secure
• Give you notice of our legal duties and privacy practices
• Follow the terms of the notice currently in effect
• Notify you if a breach occurs that may have compromised the privacy or security of your information

In general, we use and share your health information to provide your treatment, to bill and receive payment for your care, and to run our practice. Most other uses and disclosures require your written authorization. Psychotherapy notes have additional protection and generally require your specific authorization to be shared. In limited situations, the law may require or allow us to share information without your authorization, for example to prevent a serious threat to someone’s health or safety, to report suspected abuse or neglect, or to comply with a court order.

As a patient, you have the right to:

• See and get a copy of your health and billing records
• Ask us to correct information you believe is incorrect or incomplete
• Ask us to limit what we use or share, including not sharing information with your health plan about care you pay for in full out of pocket
• Ask us to contact you in a specific way or at a specific place, for example a different phone number
• Get a list of certain disclosures we have made
• Get a paper copy of our Notice of Privacy Practices
• Choose someone, such as a legal guardian or a person with your medical power of attorney, to act for you

To use any of these rights, please contact our office.

With the phone number and email address you provide, the clinic may send text and email appointment reminders. Please let our staff know at any time if you would like to stop receiving these reminders.

We use reasonable administrative, physical and technical safeguards to protect the information we receive. However, no method of sending or storing information over the internet is completely secure, which is another reason we ask you not to share medical details through the website.

If you are under 18 and have questions about your care or your privacy, please contact our office. Some privacy rules for minors are different under Washington State law, and our team can explain how they apply to you.

Our website includes links to other organizations, such as crisis lines, community resources and treatment programs. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing information with them.

If you have questions about this policy or believe your privacy rights have been violated, please contact us. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new “last updated” date.